Store Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover.

Shipping Time. All orders take 24-48 hours to process and 7-12 business days for delivery and 3 business days for rush delivery. Orders shipping to the West Coast arrive within 3-5 days. Orders shipping to the Midwest arrive within 5-7 days.Orders shipping to the east coast arrive within 7-12 days. For rush delivery we ship DHL 3-day only. 24-48 hours processing still applies whether the order ships USPS or rush.

Knife Laws. Knife laws vary. Please check with your local law enforcement agency for the laws in your area.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy.

Shipping and handling costs are not refunded

Our merchandise is backed by a 45-day risk free guarantee. To obtain PWM Enterprises authorization to return a defective item for credit or replacement (minus shipping and handling), please note we do NOT refund shipping and handling fees on orders. Simply email Member Support within 45 days of purchase. Non-defective merchandise returns must also be returned within 45 days of purchase. For defective merchandise we will send out a prepaid label to the customer and they will need to call UPS to pick up the merchandise or bring the merchandise in themselves to their nearest UPS store. The prepaid labels are sent via United States Postal Service and can take up to ten days to arrive at the customer's location. For non-defective merchandise the customer will have to pay shipping to return the merchandise. Please note that it is the CUSTOMER'S responsibilty to get box dimensions and send the package back within the guaranteed time. If the item arrives after the 45-day guarantee we cannot issue a credit or exchange. No exceptions.

Send RA request to ravishinghome@comcast.net and please include the following...

Date product was ordered
Reason for return
Customer name
Customer address

Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement.

CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.

Merchandise must be in its original minimum inner pack quantity, as shipped by PWM ENTERPRISES. Broken quantity inner packs are not returnable.
Sample items are not returnable.
Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
*****If the return is older than 45 days we CANNOT authorize a return under any circumstances, NO EXCEPTIONS.
****Please note: We do not accept refused shipments under any circumstances.
****Shipping and handling costs are NOT refunded on damaged or non-damaged merchandise, no exceptions.

Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.

ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

The following products are under extended warranties.

Luggage Items

Barbeque sets

Vintage radios

Griddles

Kassel 31 Day Wood Wall Clock

Kassel School House Regulator Style Clock
Kassel 31 Day Wood Table Clock
Kassel Cuckoo Clock
Kassel Black Forest Cuckoo Clock

3pc Stainless Steel Wok Set
Stainless Steel Chafing Dish-Small
Stainless Steel Chafing Dish
22pc Super Cookware Set
10pc Stainless Steel Bakeware

For returning merchandise under warranty you will want to return the merchandise to the warranty address printed on the box.

ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Member Services department within 45 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.

Once a return is authorized by our return department you should:

Return the item to the address given to you by our return department.
Write the Return Authorization Number clearly on the box or package.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.